Points to consider when returning modules for repair
Each repair returns require an RMA number (RMA = Return Material Authorization)
This number identifies your returning goods at our receiving.
Without this number, no returns will be accepted.
Procedure for repair returns:
1. Do fill a "Form for returned goods" which is available in serveral languages below of this text.
Multiple devices can be recorded on the same form.
2. Send the form/s to:
3. You receive from us with e-mail a "RMA Form" which contains the following information:
- - RMA number
- - Customer Information
- - A list of all modules contained in your "Form for returned goods"
- - Short error description
4. Once you have received the RMA number, send the modules, the "Form for returned goods" and the "RMA Form"
Return address Swiss customers:
Saia-Burgess Controls AG
Route Jo-Siffert 4
Return address for UK customers:
Honeywell Distribution Centre
Pioneer 210, Pioneer Business Park
Ellesmere Port CH65 1AQ
Return address for all other customers:
SBC Deutschland GmbH
Good to know:
The forms can be filled in with acrobat reader, if you want to store them you need either a full version of acrobat (pretty expensive) or a free/shareware alternative like foxitreader.
Please do not forget to provide an error description, that allows to understand why the module is returned. A description like "module defective" is not enough, we need to know what did not fulfill your expectations from a technical point of view.
Products that are no longer repaired:
The PLC technology is known for long product live cycles, and we ensure a repair service for 5 year after the phase out of a product. After 30 years in the PLC business, we have got modules that are not longer repaired. Before returning an old product, please consult the list provided here. If your product is on the list, no repair service is available anymore, but we can in some cases provide replacement module in limited quantities. Please contact your local sales company to check the availability of such a replacement module.