Why the PG5 Update manager does not work, error message ‘An error occurred during the connection to the sever’ is displayed?

FAQ #102037

In some cases, it’s possible that the PG5 Update manger is not able to connect to the server and on the PG5 Update manager the following information is displayed:

‘An error occurred during the connection to the sever’

A modification on the configuration file should fix the issue.

Error description:

In some cases, it’s possible that the PG5 Update manger is not able to connect to the server and on the PG5 Update manager the following information is displayed:
‘An error occurred during the connection to the sever’

Solution:

To solve the issue perform the following steps.

Close the PG5 update manager.

Open with a text editor the file:
c:\Users\my_name\Documents\SBC\PG5 Update Manager\DataBase\FileLocation.xml

Search at the end of the file the string:

'tuple namespace="UpdateWebServiceSoap" localname="Main" base="Absolute" uri="https://update.dev.saia-pcd.com/UpdateWebService.asmx" /'

Remove the .dev syntax from the URL so that the string looks like this:

'tuple namespace="UpdateWebServiceSoap" localname="Main" base="Absolute" uri="https://update.saia-pcd.com/UpdateWebService.asmx" /'

Save the file and restart the PG5 Update manager.

Categories

PG5 2.0

PG5 2.1

PG5 2.1 / Update manager

PG5 2.2

PG5 2.3

PG5 2.3 / Fupla

Last update: 31.08.2020 09:02

First release: 27.08.2020 14:13

Views: 2

The requested software / document is no longer marketed by Saia-Burgess Controls AG and without technical support. It is an older software version which can be operated only on certain now no longer commercially available products.

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