SBC USB install problem and F-Secure Antivirus 5.40 or Comodo Firewall or Client/Server Security Agent from Trend Micro
FAQ #100511
Our USB driver cannot be installed, if is F-Secure Antivirus installed on your PC
The same behaviour occurs also if the Comodo Firewall is installed on the PC
The same behaviour occurs as well if the Client/Server Security Agent from Trend Micro is installed on the PC
A possible solution is to boot Windows in Safe prior to installing the driver
If a PC uses F-Secure Antivirus 5.40 then SBC USB installation hangs the whole operating system (only reset button can be used). If F-Secure is uninstalled, USB driver can be installed without any problem. The problem occurs at the end of USB installation. After making a system restore point, the file copy window is still animating, but the whole computer was hanging only the mouse was working.(switched off the system restore too, but nothing changed) After it switch off and on the computer to get it work again. The same behaivour occurs also if the Comodo Firewall is installed on the PC.
After uninstalling the Comodo Firewall software it's possible to communicate witheout problems over USB.
The same behaviour occurs if the Client/Server Security Agent from Trend Micro is installed on the PCD. It has to be uninstalled, deactivating does not help. After the installation of the USB Driver the Client/Server Security Agent from Trend Micro can be installed again. It does not has an influence on the USB driver after the installation
Boot Windows in Safe Mode (hold F8 while booting). So you'll be able to install the driver without getting windows hanging. Afterwards you can boot normally and the USB driver should be installed. This has to be done every time you connect the PCD to a different USB port on the PC.
Categories
PG5 2.0 / USB
Last update: 19.05.2015 06:54
First release: 10.01.2006 09:49
Views: 5880
