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Technical support:
Instant answers, any time
Be informed automatically
In addition to your specific search, you can also be
kept informed about the latest modifications and
FAQs via the Newsletter Service. Once you have reg-
istered your email address, you will receive emails as
often as you choose being informed about the latest
changes of FAQs.
FAQ-Manager at
It is used heavily but is not being used everywhere. This is a brief description of on the
benefits and uses of the Saia® FAQ manager.
Author: Christian Durrer
Limiting the search to a folder
in the FAQ manager
As the name «FAQ» (Frequently Asked Questions)
suggests, this platform, available 24 hours a day,
provides the answers to the questions most fre-
quently asked to our support team. Our experience
shows that the majority of support questions can be
answered efficiently and quickly using this service.
You can use the FAQmanager to search for solutions
more efficiently at any time of day.
/
How do I search effectively?
It’s important to know how to retrieve the most
relevant answer from the 1300 FAQs – a number
that is growing every week. This can be achieved by
skillfully limiting the folders to be searched:
1.
Click on the folder for the most relevant product
(
here «PCD3»)
2.
Enter the search term (e.g. «Firmware difference»)
3.
Limit the search to «Mxxx and sub-folders»
for PCD3 Products
Partial extract of FAQ 101622 regarding the backup of program
on the PCD.
We recommend weekly updates, so that you receive
a summary of on average 3 to 4 FAQs, each contain-
ing a direct URL link to the entry.
A small selection of actual FAQs
How does the «Backup user program
to file system» on PCD3 and PCD2.M5 work?
FAQ #101622
This FAQ is interesting because me-
dia content (register, counter, flags)
are contained in the backup with the
new Firmware 1.16.27 and later.
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