Are the VPN routers Q.NET-EBW-xxx and the SBC Connectivity Service Q.NET-CON still available and supported by SBC?

FAQ #102062

The VPN routers (Q.NET-EBW-xxx) sold by SBC have been discontinued by our supplier, the company Insys. As a result, SBC will no longer offer new products from them.

In conjunction with this the SBC Connectivity Portal will cease operating at the end of 2022.

 

This should not result in any disadvantages for you.

We have made arrangements with Insys and you will be able to obtain the products from them directly in the future.

You will also receive up-to-date information straight from the manufacturer and Insys will support the existing as the new products.

Contact person at Insys:

Sabine Bleicher
Team Head Inside Sales
T: +49 941 58692-370
M: +49 15120783034
sbleicher@insys-icom.de
www.insys-icom.com

Our SBC Connectivity Portal (Q.NET-CON) will be migrated to the Insys Connectivity Portal. You do not need to do anything. We will take care of everything and transfer all customers and devices to the Insys portal. Nothing needs to be done with routers already installed and in use. However, you will need to use the Insys URL address connectivity.insys-icom.de when accessing the new portal from your PC.

 

Your access data (user name and password) will remain the same as for the SBC Connectivity Portal.

The migration has taken place on the 13.12.2022.

From this date, please use only the new address. The old SBC address will be deactivated at the same time and can no longer be used from this date.

Products affected:

Discontinued products	Successor product(s) from Insys
Q.NET-EBW-H100	There are various products. Insys is happy to help you to find the most suitable product.
Q.NET-EBW-L100
Q.NET-EBW-E100
Q.NET-CON
https://connectivity.saia-pcd.com/insysgui/login	https://connectivity.insys-icom.de

 

For any support request or technical data as well as details of prices, availability and delivery times for successor products, please contact Insys directly.

For technical support, see https://www.insys-icom.com/en/support/technical-support/