Why is the message: "Failed to get data on alarm.exe" displayed on the alarming page?
FAQ #100963
This error message appears if the used firmware on the CPU does not support the "active and non ACK" filter for the S-Web alarming functionality (e.g. a PCD2.M150 with firmware 0D3).
Symptom
Instead of the alarm list of the S-Web alarming macro, the message "Failed to get data on alarm.exe" is displayed on the alarming page.
Reason
The reason is that the macro tries receiving the alarms filtered by the "active and not acknowledged" state of the alarms. This does only work if this feature is implemented in the according firmware.
Solution
Please update the firmware (FW) of your PCD system to the firmware supporting the according feature (see table below).
| System | minimal FW |
| PCS1.Cxxx | 0E3 |
| PCD1.M1x5 | 0E3 |
| PCD2.M150 | 0E3 |
| PCD2/4.M170 | 0E3 |
| PCD2.M480 | 1.08.21*) |
| PCD2.M5xx0 | 1.08.19 |
| PCD3.Mxxx0 | 1.08.23*) |
*) On PCD3 and PCD2.M480 systems the "active and not acknowledged" filter has already been implemented in previous versions, but has been improved this indicated version.
Categories
PCD1 / _Firmware Classic
PCD2 / _Firmware Classic
PCD3 / _Firmware Classic
PCD4 / _Firmware
S-Web Technology
Last update: 01.06.2015 01:10
First release: 17.06.2008 13:29
Views: 9097
